FAQ

Tsen Novelties partners with Printful to create apparel, accessories, and home decor. Printful has access to a wide-selection of quality products, and warehouses throughout North America and Europe. By partnering with companies in Japan, Australia, and Brazil, Printful is able access the better part of the globe. It is asked that customers ordering home decor items give up to 4 weeks for fulfillment and shipping. If an order has not been received in 30 days, please Contact Us.

At Tsen Novelties, we believe that our team of artists create designs that deserve to be in many homes. Printful has warehouses across the globe, that allow their partner companies greater reach. Their wide-selection of products gives partner companies access to plethora of design options. Tsen Novetlies chose to partner with Printful to offer artist-designed home decor options, because they had the best selection.

Through partnership with Printful, Tsen Novelties has access to a host of products. If a design was not added to a decor item you are looking for, please Contact Us. Tell us what design you are looking for on what kind of item, and we will make it happen.

It does Tsen Novelties' artists good to hear that their work is appreciated. We would love to help you team up with an artist for a piece that is distinct for your home. Contact Us so we can get you in touch with a specific member of our team. Please note, price for a commissioned piece will be estimated similar to a contractor or freelancer. Materials, time spent, and other necessities will be calculated.

Tsen Novelties one-of-a-kind handmade products are completed before they appear online. This allows for shipments to be made from Colorado within 1 business day of receiving your order. All orders should be received within two weeks. Please Contact Us if your order is not received in 15 business days.

Tsen Novelties is committed to ensuring customer satisfaction with our uniquely designed items. If you are unhappy with your purchase for any reason, please Contact Us within 30 days of receiving your order to initiate the return process. We will provide you with a return shipping label and instructions for returning the item. Please note that personalized or custom-made items are not eligible for return unless they arrive damaged or defective. In the case of damaged or defective products, please provide photo evidence of the issue when contacting our customer service team. Once we receive and inspect the returned item, we will issue a refund for the cost of the product to the original form of payment. Please allow 5-7 business days for the refund to reflect in your account. If you have any further questions about our return policy or need assistance with a return, please don't hesitate to reach out to our friendly customer service team. We are here to help ensure that you love every item you purchase from Tsen Novelties